General Studies Paper II (CSAT) · Topic
Interpersonal and communication skills
Official syllabus
Interpersonal skills including communication skills;
UPSC CSE 2026 notification
What this covers
Communication is a two-way process of conveying meaning and checking understanding. In a short scenario, identify the message, the listener's interpretation, barriers and a response that clarifies rather than assumes.
Key ideas
- Communication process
- Listening and interpretation
- Interpersonal situations
- Clear and appropriate responses
Subtopics 4
- 01Communication processCommunication succeeds only when the recipient understands the intended meaning, not merely when a message is sent.
- 02Listening and interpretationListening involves checking what a speaker means, not only waiting to reply.
- 03Interpersonal situationsInterpersonal situations may involve competing needs, incomplete information and unequal ability to speak.
- 04Clear and appropriate responsesA clear response states what is known, what remains uncertain and what action is possible.