General Studies IV · Topic
Emotional intelligence
Official syllabus
Emotional intelligence-concepts, and their utilities and application in administration and governance.
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What this covers
Emotional intelligence concerns noticing and managing one's emotions and responding thoughtfully to others. It can help communication and conflict handling, but emotional skill is not itself proof of ethical judgment or lawful administration.
Key ideas
- Concepts of emotional intelligence
- Self-awareness and self-management
- Social awareness and relationships
- Administrative utility and application
Subtopics 4
- 01Concepts of emotional intelligenceEmotional intelligence covers awareness of feelings and the ability to respond constructively to one's own and others' emotions.
- 02Self-awareness and self-managementSelf-awareness notices how fear, irritation or pride may colour a judgment.
- 03Social awareness and relationshipsSocial awareness notices another person's emotional and social context;
- 04Administrative utility and applicationEmotional intelligence can improve public contact, workplace cooperation and conflict de-escalation.