General Studies II · Topic
Governance transparency and accountability
Official syllabus
Important aspects of governance, transparency and accountability, e-governance- applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures.
UPSC CSE 2026 notification
What this covers
Connect decision authority, information, service standards, digital delivery, grievance and oversight while keeping transparency distinct from remedy.
Key ideas
- Governance
- Transparency
- Accountability
- E-governance
- Citizen's Charter and oversight
Subtopics 5
- 01Governance and accountabilityDistinguish lawful decision-making, answerability and corrective consequences across institutions and stages of public administration.
- 02E-governance applications and modelsClassify G2C, G2B and G2G digital interactions and assess service redesign rather than digitization alone.
- 03E-governance limitations and potentialAssess access, usability, data quality, security, privacy, assisted channels and institutional capacity in digital public services.
- 04Citizen's ChartersStudy Citizen's Charters as published service commitments with standards, grievance routes, feedback and review, without conflating them with statute.
- 05Transparency institutions and measuresDistinguish proactive disclosure, RTI requests, grievance redress, audit and institutional oversight by their different purposes and legal bases.