General Studies IV · Subtopic
Codes and Citizen's Charters
Official syllabus
Probity in Governance: Concept of public service; Philosophical basis of governance and probity; Information sharing and transparency in government, Right to Information, Codes of Ethics, Codes of Conduct, Citizen’s Charters, Work culture, Quality of service delivery, Utilization of public funds, challenges of corruption.
UPSC CSE 2026 notification
What this covers
A code states expectations for official behaviour; a Citizen's Charter communicates service standards to users. Neither helps much if duties, timelines and complaint routes are vague or ignored.
Key ideas
- code of ethics
- code of conduct
- service promise
- grievance